1. Order and Confirmation: Once you've completed your order on our website, watch for an email containing shipping instructions and next steps.
2. Prepaid Shipping: We've got you covered. We'll Email you a prepaid shipping label along with instructions to make sending your old card to our Boise, Idaho facility hassle-free.
3. Swift Transformation: Our expert team gets to work. We transfer all the data from your existing plastic card to your new, gleaming metal card using our cutting-edge technology.
4. EMV Chip Magic: Our Patent Pending Technology works its magic. We carefully extract the EMV chip from your original card and place it securely onto your new metal card.
5. Fast Turnaround: We're all about speed. On average, our USA customers receive their new metal card within 4-6 business days from sending in their old card.
6. Original Card Returns: Worried about saying goodbye? Don't be. Your original card, along with your freshly minted personalized metal card, will be on their way back to you.

Important Note: Remember, once we've transferred your EMV chip, your original plastic card won't be functional anymore. But with your new metal card, you're all set to embrace a new era of payments!

Absolutely, your security is paramount. We specialize in trust, while crafting unique, custom cards for our long-term customers, building a foundation of trust and reliability.

For a fully functional custom card, sending your existing card is necessary. We never ask for sensitive details like PINs or social security numbers.

If you have concerns, you can send a zero-funds card, an inactive one, or freeze your card during processing. Your data is held only as needed, and once your metal card is done, all personal information is deleted.

Your confidence and safety are our priorities, every step of the way.

Engraven Card Co. is a Federally recognized corporation, & holds one of a kind USPTO Patent Pending Technology & Trademark.

"Where is my card going?"

First, your card gets delivered to our secure, locked, PO box. All orders are processed and fulfilled SAME DAY as receiving from our Facility in Boise, Idaho. upon receiving your card, you will be notified, and sent return tracking information.

"Is my information safe?"

Your personal card information is never stored, displayed, or viewed by any person(s) other than the Payment Compliance Certified staff of Engraven. Through the combination of our SSL (Secure Socket Layer) encrypted website as well as our secure transaction processing system by Stripe.com, we GUARANTEE safe keeping of your personal information when in possession of your card(s).

Your card WILL NOT be charged by Engraven during the upgrade process. We recommend you temporarily "freeze / lock" your card before shipping it to us.

Any design is possible!

Have an idea? Need some help? Work with one of our in-house designers to get a preview of what your card will look like.

Custom design orders should be placed directly through our interactive card customizer (Click Here). You can opt in, to work with a designer and receive a preview of what your card will look like.

If you’d like to see a preview before purchasing, send any design requests/images to: customerservice@engravencard.com to get in touch with our designers!

On average, the total turnaround time is 4-6 business days!

We provide you with a FREE priority USPS shipping label. Once you ship your card, it will take 2 days to arrive at our facility.

We fulfil your order the SAME DAY as receiving! That's right! We drop off your card the same day to FedEx with an express shipping label.

We specialize in quick service to ensure you are without your card for the least amount of time possible!